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Privacy Policy

Last updated: June 3, 2026

Rosalein Services Inc ("Rosalein Services," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit https://bellaprofessionalcleaning.pro/, contact us, or receive SMS text messages from us.

1. Who We Are

Rosalein Services Inc is a residential cleaning company based in South San Francisco, California.

2. Information We Collect

We collect only the information necessary to respond to your service inquiries and provide our cleaning services. Categories include:

  • Contact information you provide: name, email address, mobile phone number, service address, and any details you include in a contact form or message.
  • SMS opt-in data: the fact that you have consented to receive SMS messages from us, the date and time of consent, and the source of the consent (e.g., contact form on our website).
  • Service information: service type requested, scheduling preferences, and any cleaning notes.
  • Website usage data: standard log data such as IP address, browser type, and pages visited, collected via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes for cleaning services;
  • Schedule, confirm, and remind you about cleaning appointments;
  • Send transactional SMS messages and customer-support communications related to a service you initiated;
  • Process payments and maintain business records;
  • Improve our website and services.

We do not use your information to send unsolicited marketing or promotional content.

4. SMS Messaging & Mobile Opt-In Data

This section describes how we handle phone numbers and SMS-related data, in addition to our Terms of Service.

4.1 How You Opt In

You may opt in to receive SMS messages from Rosalein Services Inc only by submitting our contact form at https://bellaprofessionalcleaning.pro/ and checking the optional SMS Consent box. The exact checkbox label reads: "I agree to receive SMS from Rosalein Services Inc. Msg & data rates may apply. Reply STOP to opt out." Directly below the checkbox, the form displays: "Msg frequency varies. Reply HELP for help. We don't share mobile info with third parties for marketing. See Privacy Policy and Terms of Service." Checking the box is voluntary, is not required to submit the form, and is not a condition of purchasing any service. If you do not check the box, we will respond to your inquiry by email or phone instead.

4.2 What We Send

Our SMS program is transactional and conversational. We use SMS only to respond to inquiries you initiated, confirm appointments, send reminders, and answer questions about your service. We do not send marketing or promotional text messages.

4.3 Message Frequency

Message frequency varies based on your interaction with us, typically 2–10 messages per active service inquiry or appointment.

4.4 Carrier Charges

Message and data rates may apply. Your mobile carrier may charge you for sending and receiving SMS messages. Rosalein Services Inc is not responsible for these charges.

4.5 How to Opt Out

You can opt out at any time by replying STOP to any SMS we send. You will receive one final confirmation message and no further SMS will be sent. To resubscribe later, reply START. For help, reply HELP or email contact@bellaprofessionalcleaning.pro.

4.6 No Sharing of Mobile Opt-In Data

Rosalein Services Inc does not sell, rent, share, or otherwise disclose mobile phone numbers or SMS opt-in consent data to any third parties, affiliates, or marketing partners under any circumstances. Mobile information and opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. The only sharing that occurs is with the SMS service provider strictly to deliver the message you requested.

5. How We Share Information

We share personal information only as described below:

  • Service providers: We use trusted vendors to operate our business, including Twilio Inc. (SMS delivery), our website host (WordPress hosting), email service providers, and payment processors. These vendors are contractually limited to processing data on our behalf and may not use it for their own purposes.
  • Legal requirements: We may disclose information when required by law, court order, or to protect our legal rights.
  • Business transfers: If Rosalein Services Inc is involved in a merger or acquisition, your information may transfer as part of that transaction. We will notify you before any transfer that materially changes how your data is handled.

We do not sell your personal information.

6. Cookies & Analytics

Our website uses cookies and similar technologies for essential functionality and to understand how visitors use the site. You can control cookies through your browser settings. We use Google Analytics with consent-mode enabled in regions where required by law.

7. Data Retention

We retain your contact information and SMS opt-in records for as long as necessary to provide our services and comply with legal, tax, and accounting obligations. SMS opt-in consent records are retained at minimum for the duration of the SMS relationship and for a reasonable period afterward to prove consent was given. You may request deletion at any time (see Section 9).

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

9. Your Rights

Depending on where you live (including California residents under the CCPA/CPRA), you may have the right to:

  • Request access to the personal information we hold about you;
  • Request correction or deletion of your information;
  • Opt out of certain uses or disclosures;
  • Opt out of SMS messages at any time by replying STOP.

To exercise any of these rights, email contact@bellaprofessionalcleaning.pro. We will respond within a reasonable time as required by applicable law.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated on this page.

12. Contact Us

Questions about this Privacy Policy or our SMS program: